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Fraud

dhc1
Level 1: Joiner
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Phone number 0870 2410202 set up an 02 pay and go account and took £30 from our bank account. We've had the bank account frozen. This is a confirmed fraud. My partner's card was cloned and used to do this. Searching this number reveals it's been defrauding since last year. Why hasn't 02 closed it down?

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jonsie
Level 94: Supreme
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This has been going on for as long as I can remember and always the maximum £30

You need to report it to the fraud team

numbers here

Guide: Coronavirus Community Help and Support 

Your bank will reimburse you

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jonsie
Level 94: Supreme
  • 86632 Posts
  • 594 Topics
  • 5003 Solutions
Registered:

This has been going on for as long as I can remember and always the maximum £30

You need to report it to the fraud team

numbers here

Guide: Coronavirus Community Help and Support 

Your bank will reimburse you

View solution in original post

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madasaf1sh
Level 61: Brainiac
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@dhc1 

It is actually quite difficult to close things down especially as most people don't report these things, Also report the fraud to your bank, and they can identify the merchant that cloned your partners card and then take action against them.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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