Solved: First time top up

Amogill · ‎22-07-2023

First time top up £10. Not used phone yet it says balance £5. Where is my other £5 gone.

MI5 · ‎22-07-2023

Your £10 is exchanged for allowances of calls, texts and data.

The £5 is a free one off bonus from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-07-2023

@Amogill

Your £10 is exchanged for allowances of calls, texts and data.

The £5 is a free one off bonus from O2.

Big Bundles | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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