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Level 1: Joiner
Posts: 4
Registered: ‎10-04-2019
Accepted Solution

First Payment Difficulty

Have looked at the ways to make first off top up, but none work. Neither on line, mobile, landline. All reject my Debit and Credit cards. Bank tells me there are no probs with them. Whats the way to do it ? Even the online chat bloke can't help.

Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: First Payment Difficulty

@OwenHales the first top up must be done at either an ATM or via a voucher.

After that, your card will work online.

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎10-04-2019

Re: First Payment Difficulty

Where do I get a Voucher pls ? Cam I be sure it will work ? I'm getting sceptical about the whole process. Was trying last night well over an hour, and half hour this a.m.

Level 1: Joiner
Posts: 4
Registered: ‎10-04-2019

Re: First Payment Difficulty

................ any shop where you see the green top-up logo

 

I'll give it a go.

 

Tks

Level 6: Acolyte
Posts: 71
Registered: ‎16-02-2018

Re: First Payment Difficulty

You can buy a voucher from an o2 shop, Or either newsagents and supermarkets sell them.
Posts: 69,760
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: First Payment Difficulty

You may find that a banking app or atm will work for you.

Level 1: Joiner
Posts: 4
Registered: ‎10-04-2019

Re: First Payment Difficulty

Just got back from my local OneStop where I bought a voucher and Bingo - its works ! Why couldn't 2 online "help" chatters tell me this during 90 minutes of pain today and yesterday ?

Training required somewhere ?

 

Tks those who did help

Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: First Payment Difficulty

Always ask here first Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,760
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: First Payment Difficulty

We should be on salary..... ... 

Posts: 71,544
Topics: 677
Registered: ‎14-01-2013

Re: First Payment Difficulty


@OwenHales wrote:

Just got back from my local OneStop where I bought a voucher and Bingo - its works ! Why couldn't 2 online "help" chatters tell me this during 90 minutes of pain today and yesterday ?

Training required somewhere ?

 

Tks those who did help


O2 tend to deny that a voucher is required for first top up @OwenHales 

We know better.

Now you have made your first top up you will be able to register your cards online and top up that way from now on. Best of luck.

*The Game Is On*