Re: Faulty device

Harrietmay · ‎27-02-2020

Hi I recently went to an o2 store for a sim swap as my phone wasn’t receiving incoming calls that problem has been resolved but not my phone is not getting notifications for any talk app on my device

MI5 · ‎27-02-2020

@Harrietmay

What phone and software?

Can you be specific about which apps are not getting notifications please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Harrietmay · ‎27-02-2020

It’s an iPhone 8
And Facebook messenger and WhatsApp notifications are not coming through

MI5 · ‎27-02-2020

@Harrietmay

Have you checked Settings >Notifications to see if you have notifications enabled for those apps?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Harrietmay · ‎27-02-2020

Yes I have all notifications are on I’ve tried resetting my phone and reinstalling the apps

MI5 · ‎27-02-2020

@Harrietmay

Try WhatsApp first. Go to WhatsApp >Settings >Notifications.

Is "show notifications" on there too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Harrietmay · ‎27-02-2020

They are all on

MI5 · ‎27-02-2020

@Harrietmay

I can only assume it's a device issue then.

I would make a full backup to iTunes then reset the phone completely, deleting everything, then restore your backup.If still not working, make an appointment with Apple to check the phone.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-02-2020

You could try uninstalling and reinstalling the apps then reboot the phone.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Faulty device

Sim

Device plan with VM

Can't dial

Can't do a SIM swap on MyO2

Upgrading to Ultimate Plan then downgrading after ...