Failed to register auto top up a few times

[Helmy]

Hi,
I have not been able to register/sign-up for auto top for a few times now. I used the same credit card to do regular top up without any problem, but failed to register auto top up using the same card. Would appreciate if somebody can help. The error I got is as follows:
Sorry, we’re not able to process your request at the moment. We suggest you try again in a few days time.


You can still top up your mobile by using your debit or credit card. Click Web top-up to top-up online now or go into an O2 shop – or call 4444 free from the UK on your O2 mobile.

[Cleoriff]

@Helmy 

I would contact O2 to help with registering your card. All numbers are in this guide Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Helmy , how are you getting on with your auto topup? Did you manage to register the card since you last posted?

[Helmy]

Hi Marjo,

Thank you for asking, and also to Cleoriff for suggesting how to contact O2 and register the card. However, I do not know which number to contact from the page Cleoriff referred, so, at the moment, I am just going to stick with manual top -up

Thank you

Regards,

[Cleoriff]

Hi @Helmy 

You can register your card automatically via 4444 by following the prompts. If you have any issues at all then customer services can guide you through the process. Call 4445 or ANY number in this guide Guide: Coronavirus Community Help and Support 

Just to add, when I was PAYG, I had 3 cards registered to top up.

[Helmy]

Ho Cleoriff,

Thank you for your response. I am overseas at the moment. Is there a number I can call from overseas? 

Thank you

Regards,

[Cleoriff]

@Helmy 

From abroad

+44 7860 980 202

International rates†

[Helmy]

Thank you Cleoriff. Can you help try calling the number, and after connected, see whether the number choices work? When I press 2 for the choice, it didn't register/ not detected by O2. I use Skype international call. I used two different phones and both didn't work. I wonder if it skype issue or O2 issue, thank you

[Cleoriff]

@Helmy 

No point me calling the number as I'm not abroad.

However, a guide to Skype here. See if that works https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104