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FREE10 to 21500 doesn't work & only 3GB instead promotional 15GB with £10 top up

Arkady
Level 1: Joiner
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Hi,

I orderd £10 pay & go sim card with promotional 15GB balance - for up to 3 months (normally 3GB).

Followed all instruction:

- topped up with £10

- sent text FREE10 to 21500 to get free credit of £10

 

... received message back: ''It looks like this offer isn't for you'' 😕

also insted 15GB I have only 3GB

 

Any advise, please?

 

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Arkady
Level 1: Joiner
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Upgraded from 3gb to 15gb after sending text 5XDATA to 2424, free credit of

£10 added after contacting O2 through facebook messanger (took 2 days but all successful)

View solution in original post

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jonsie
Level 94: Supreme
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You will need to call customer service. There has been a lot of problems with this promotion so they will have to add it manually for you

Numbers to try here

Guide: Coronavirus Community Help and Support 

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Arkady
Level 1: Joiner
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Called customer service couple of times. Every time redirectd to pay monthly, everybody unable to help just offered new pay monthly contract on each ocasion 😕

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Arkady
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 1 Solutions
Registered:

Upgraded from 3gb to 15gb after sending text 5XDATA to 2424, free credit of

£10 added after contacting O2 through facebook messanger (took 2 days but all successful)

Message 4 of 4
766 Views