FREE10 offer isn't for for you

[S91]

Hi, I wonder if someone could help with my query please. I have just signed up a for a new payg sim and just topped up and texted "FREE10" to 21500. However I'm getting a message saying " it looks like this offer isn't for you" I can't figure out what I'm doing wrong?

[MI5]

@S91 

Generally the system needs 24 hours to update after the top up,  so try again tomorrow.

If still not working, call O2 on 4445 and they will apply the credit.

[Cleoriff · Accepted solution]

Hi @S91 

You need to call O2 to apply it for you. If 4445 doesnt work then try any of the numbers in this guide Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @S91 , how are you getting on?

I just wanted to check in and ask if you managed to get the FREE10 offer working in the end?  

[S91]

Thanks Marjo, I thought I'd wait a few days but last night it still wasn't working. I think ill call 4445

[Cleoriff]

Good call @S91 

Or any of the other numbers in the guide posted above (if 4445 doesn't answer)

[S91]

All sorted. 4445 sorted it in 2 minutes. Thanks guys

[Cleoriff]

Good news  @S91 

[MI5]

Welcome...