FREE10 not working

[AdamTee]

I just registered a new sim, offer on the back says to text free10 to 21500 by 10.10.18 but reply says this offer isnt for me???

[Cleoriff]

Hi @AdamTee

We had this problem a few months ago and it was due to a batch of faulty sims. Apparently the issue was resolved according to this thread. https://community.o2.co.uk/t5/Pay-As-You-Go/O2-Free-10-offer/m-p/1107998/highlight/true#M7622

However I will tag @Martin-O2 to see if he can assist.

[AdamTee]

Thanks for your input, I searched previous threads and saw that but it looks like these issues are being resolved on a 1-by-1 basis rather than fixing the entire sim batch in one go.

[Cleoriff]

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@AdamTee wrote:

Thanks for your input, I searched previous threads and saw that but it looks like these issues are being resolved on a 1-by-1 basis rather than fixing the entire sim batch in one go.

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Lets wait and see what our community manager @Martin-O2 has to say about it @AdamTee

He resolved the problem last time....

[Martin-O2]

Thanks for the tag @Cleoriff. @AdamTee I've just replied to your PM so get back to me when you can.