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FREE10 not working

Zeyin
Level 1: Joiner
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Hi,

 

I recently got the international pay as you go sim and topped up 11 pounds. However I'm unable to claim the extra free 10 pound credit. 

I've tried to send the text multiple times and it simply replies with the "we are processing" text, and then a "sorry but you need to top up at least 10 pound" message.

I know for sure that the 11 pound applied as the balance popup I receive after sending a message states 11 pounds.

 

Any suggestions?

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MI5
Level 94: Supreme
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@Zeyin Call customer service and they will credit your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Zeyin Call customer service and they will credit your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Zeyin
Level 1: Joiner
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OK, thanks slight_smile 

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EmilieT
Former Staff
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Cheers @MI5 for the advice slight_smile

 

@Zeyin Let us know how you get on, and whether you need any further help at all! Welcome to the forum as well Wave

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