Solved: Re: FREE10 not working

Zeyin · ‎11-06-2019

Hi,

I recently got the international pay as you go sim and topped up 11 pounds. However I'm unable to claim the extra free 10 pound credit.

I've tried to send the text multiple times and it simply replies with the "we are processing" text, and then a "sorry but you need to top up at least 10 pound" message.

I know for sure that the 11 pound applied as the balance popup I receive after sending a message states 11 pounds.

Any suggestions?

MI5 · ‎11-06-2019

@Zeyin Call customer service and they will credit your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-06-2019

@Zeyin Call customer service and they will credit your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Zeyin · ‎11-06-2019

OK, thanks

EmilieT · ‎12-06-2019

Cheers @MI5 for the advice

@Zeyin Let us know how you get on, and whether you need any further help at all! Welcome to the forum as well

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