Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Level 1: Joiner
Posts: 2
Registered: ‎11-06-2019
Accepted Solution

FREE10 not working



I recently got the international pay as you go sim and topped up 11 pounds. However I'm unable to claim the extra free 10 pound credit. 

I've tried to send the text multiple times and it simply replies with the "we are processing" text, and then a "sorry but you need to top up at least 10 pound" message.

I know for sure that the 11 pound applied as the balance popup I receive after sending a message states 11 pounds.


Any suggestions?

Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: FREE10 not working

@Zeyin Call customer service and they will credit your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎11-06-2019

Re: FREE10 not working

OK, thanks Smiley Happy 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: FREE10 not working

Cheers @MI5 for the advice Smiley Happy


@Zeyin Let us know how you get on, and whether you need any further help at all! Welcome to the forum as well Wave

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy