FREE10 not working!

[Gerbil]

Hi,

From searching and reading past posts, I see that there was an issue with a batch of sims and the FREE10 offer. I thought this was fixed. However, I have just activated and topped up my sim today and upon texting FREE10 to 21500, it replied back saying that this offer isn't for me! This is despite me getting emails from O2 about this offer!

Your help is greatly appreciated.

Thanks,

Gerbil

[MI5]

I'll tag @Martin-O2 who should be able to help you.

[Gerbil]

Thanks matey!

[LukeR]

the free 10 code never works, you have to call customer services on 4445 and they will apply the credit manually.

[Cleoriff]

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@LukeR wrote:

the free 10 code never works, you have to call customer services on 4445 and they will apply the credit manually.

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If that's the case @LukeR then the information should be changed

Could you also look into this @Martin-O2? Thanks

[Martin-O2]

Thanks @MI5, @Cleoriff! 

@Gerbil We've had a couple of similar issues in the past so I'm sure we can get this sorted for you. I'll drop you a message so I can grab some info. 

[Cleoriff]

Thanks @Martin-O2

It would be helpful to know whether, as suggested, this works at all.

According to one of the posts above, one poster always has to call CS so they can apply it manually.