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Level 1: Joiner
Posts: 10
Registered: ‎15-10-2018
Accepted Solution

FREE10 not working on new sim card

i ordered a sim card from the o2 website, when the sim card arrived i put £10 on it.

 

when i try to get the £10 extra credit it says you need to top up but i have already topped up.

i need the extra £10 or i cannot start my £20 big bundle.

 

Posts: 71,585
Topics: 677
Registered: ‎14-01-2013

Re: FREE10 not working on new sim card

Hi @lukerobinson

Did you text FREE10 to 21500?

There was an issue a while back with a batch of sims, but that's sorted now I think?

*The Game Is On*


Level 1: Joiner
Posts: 10
Registered: ‎15-10-2018

Re: FREE10 not working on new sim card

yes i did, it says i need to top up but i have already done that

Posts: 71,585
Topics: 677
Registered: ‎14-01-2013

Re: FREE10 not working on new sim card

@Martin-O2Any advice here please?

*The Game Is On*


Community Manager
Posts: 5,798
Registered: ‎18-02-2016

Re: FREE10 not working on new sim card

Thanks for the tag @Cleoriff

 

@lukerobinson Is the FREE10 offer visible on the packaging? If so a quick call to customer services is needed to get the offer activated. 

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Level 1: Joiner
Posts: 10
Registered: ‎15-10-2018

Re: FREE10 not working on new sim card

calling customer services would cost 25p then i would not have enough credit for my £20 big bundle

Community Manager
Posts: 5,798
Registered: ‎18-02-2016

Re: FREE10 not working on new sim card

@lukerobinson you can also use Live Chat which is free or use someone elses phone to get in touch. 

 

All contact menthods can be found here

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 10
Registered: ‎15-10-2018

Re: FREE10 not working on new sim card

it seems like o2 have suddenly made customer services free, i looked at the o2 website again and it now says it is free.

Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: FREE10 not working on new sim card

It's a free call on big bundle tariffs but 25p on classic 321 tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 10
Registered: ‎15-10-2018

Re: FREE10 not working on new sim card

the problem is solved, i now have my £20 big bundle active.