Solved: Extra data

Ady2 · ‎14-04-2020

I was supposed to have up to 15mb of data for 3 months when I joined o2. It's not showing up on my account. This was an extra bonus. Also £10 free credit if I text free10 to them. The reply I got was this offer is not for you. Two things promised but not given. Anyone have an answer for this? Thanks.

MI5 · ‎14-04-2020

@Ady2

You'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎14-04-2020

@Ady2

You'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Ady2 · ‎14-04-2020

Thanks. I did ring number but a voice message said it was for important calls only. Wasn't sure if this fell in that category.

Cleoriff · ‎14-04-2020

@Ady2

Just ring any number in the link given above.

Veritas Numquam Perit

MI5 · ‎14-04-2020

@Ady2

Choose any option to get through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Ady2 · ‎16-04-2020

All sorted now. Thanks.

MI5 · ‎16-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎16-04-2020

Good news @Ady2

Veritas Numquam Perit

O2

Extra data

iPhone on pay and go - use in USA

Has the real PAYG disappeared from O2?

£5 free credit

Roam in Europe

Lost Phone