Extra charges

[JC59]

Hello, I hope you can help, I have a spending cap of 0 on my account, why have I been charged £25 this month?

[jonsie]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

[TallTrees]

Hello @JC59 and welcome to the o2 Community forum 

We don't have access to your account but if you can use this service they can help here:

Guide: Coronavirus Community Help and Support 

Social media too

02 are on Facebook  Twitter and Instagram  send them a message.

[gmarkj · Accepted solution]

There are some things that are not covered by the spend cap @JC59 

Check out the information on spend caps in the guide below.

Guide: Spend Caps & Charge to Mobile on O2