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Extra allowance

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Anonymous
Not applicable

on ‎04-12-2017 11:20

on ‎04-12-2017 11:20

Hello all, was wondering if there is an answer to this. I was sent a text from O2, saying if I topped up on the 4th of December, I would get an increased allowance for the month, to include texts, minutes and data. So far, this has not happened.

Thanks
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MI5
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on ‎04-12-2017 11:26

on ‎04-12-2017 11:26

It is usually added as a virtual allowance which is used first before your normal allowances.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎04-12-2017 11:26

on ‎04-12-2017 11:26

It is usually added as a virtual allowance which is used first before your normal allowances.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎04-12-2017 11:37

on ‎04-12-2017 11:37

Is it a discount allowance? https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

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Anonymous
Not applicable

on ‎04-12-2017 12:04

on ‎04-12-2017 12:04

Hello, it was an addition incentive, so I should get extra data, texts and calls. I have now spoken to O2, and they have cleared this up. It does not get activated for up to 36 hours.
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MI5
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on ‎04-12-2017 12:29

on ‎04-12-2017 12:29

Glad you're sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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