Extra 50gb data not credited

[ManxYessir]

I received two texts from O2 advising that if I renewed my bundle before 31 August I would receive an extra 50gb data.  I renewed this morning through the app but data not credited.  Please advise.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: Where is my discount or Extra Data?