Solved: Expired SIM - can it be recovered?

Bamboccio · ‎28-02-2018

Looks like one of my SIMs (not the main one) has expired. Can it be recovered?

Many thanks!

MI5 · ‎28-02-2018

You need to call customer service and ask.
If it’s not been too long it can be reactivated and your credit returned.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-02-2018

You need to call customer service and ask.
If it’s not been too long it can be reactivated and your credit returned.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bamboccio · ‎01-03-2018

Chatting with the online advisor as I type...

Thanks!

Cleoriff · ‎01-03-2018

Hope you get it sorted @Bamboccio

Veritas Numquam Perit

MI5 · ‎01-03-2018

Best of luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎01-03-2018

How did you get on with Live Chat @Bamboccio? Were you able to reactivate your sim?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Bamboccio · ‎01-03-2018

They said yes and it should take 24 hours. I will try and report. Finger crossed.

MI5 · ‎01-03-2018

Good news mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bamboccio · ‎02-03-2018

Confirmed - all OK!

Many thanks!

Bamboccio · ‎02-03-2018

I wonder how to make it re-appear under my username in the myO2 page. Any ideas?

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Expired SIM - can it be recovered?

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