cancel
Showing results for 
Search instead for 
Did you mean: 

Expired SIM - can it be recovered?

Bamboccio
Level 2: Apprentice
  • 95 Posts
  • 20 Topics
  • 0 Solutions
Registered:

Looks like one of my SIMs (not the main one) has expired.  Can it be recovered?

 

Many thanks!

Message 1 of 13
2,817 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

You need to call customer service and ask.
If it’s not been too long it can be reactivated and your credit returned.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 13
2,549 Views
12 REPLIES 12

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

You need to call customer service and ask.
If it’s not been too long it can be reactivated and your credit returned.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 13
2,550 Views

Bamboccio
Level 2: Apprentice
  • 95 Posts
  • 20 Topics
  • 0 Solutions
Registered:

Chatting with the online advisor as I type...

 

Thanks!

Message 3 of 13
2,512 Views

Cleoriff
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hope you get it sorted @Bamboccio wink

Veritas Numquam Perit

Girl in a jacket
Message 4 of 13
2,509 Views

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Best of luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 13
2,505 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

How did you get on with Live Chat @Bamboccio? Were you able to reactivate your sim? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 13
2,497 Views

Bamboccio
Level 2: Apprentice
  • 95 Posts
  • 20 Topics
  • 0 Solutions
Registered:
They said yes and it should take 24 hours. I will try and report. Finger crossed.
Message 7 of 13
2,486 Views

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Good news mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 13
2,482 Views

Bamboccio
Level 2: Apprentice
  • 95 Posts
  • 20 Topics
  • 0 Solutions
Registered:

Confirmed - all OK!

 

Many thanks!

Message 9 of 13
2,472 Views

Bamboccio
Level 2: Apprentice
  • 95 Posts
  • 20 Topics
  • 0 Solutions
Registered:

I wonder how to make it re-appear under my username in the myO2 page.  Any ideas?

Message 10 of 13
2,470 Views