Are there any additional charges showing in your account @RG93 ?
Was there a final balance on a device plan?
You should get a copy of the bill via email, but you might need to remind customer services to send you one.
Call o2 by calling 0344 809 0202, 0800 902 0217 or 0800 032 1402
If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
