Duplicate SIM card

[MarinaBG]

Dear O2 community

I was stolen my mobile phone in Vietnam and I asked a friend to contact O2 Team for me since I couldn't make phone calls from Vietnam to UK.
The SIM card was kindly blocked not to be used by the thief ..
When I returned from Vietnam, I called the O2 help number to ask for a duplicate SIM, nobody would answer my call, the automatic voice wouldn't give me the option to talk with an operator. That voice wanted me to say the security answer with no question asked, so I couldn't remember the answer. The second thing would be to put me through with an agent, thing that didn't happen, the call just cut off ....
Now with the Covid-19 issues, I don't know when I will get a duplicate SIM....
I am still paying the big bundles without using them...
Anyone has got any ideas for me?
Thank you!

[TallTrees]

Hello @MarinaBG
You really need to contact o2 customer services.
Try an early morning 08.00am call. You may get better luck then. Need to be patient as much as you can.

[Cleoriff]

@MarinaBG 

Guide: Lost or Stolen O2 Device? - How to Report it 

You have to continue to try O2 Guide: How to find help & contact O2 

Some other numbers to try..

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[MarinaBG]

Thank you very much. I had to contact O2 via Messenger (Facebook) eventually... They are sending me the SIM card after one week and a half of wait...Not too bad..;)