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Double data?

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SophieGrace
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on ‎12-04-2022 17:50

on ‎12-04-2022 17:50

Hi all,

 

I’ve just ordered a Big bundle PAYG sim which was the £10 per month 7GB data one, but there is a promotion where I’m supposed to get 14GB data instead. However it’s saying I only have 7GB. Am I missing something? 

thanks 

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MI5
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on ‎12-04-2022 21:15

on ‎12-04-2022 21:15

@SophieGrace 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎12-04-2022 21:08

on ‎12-04-2022 21:08

@SophieGrace 

You need to txt the word DOUBLE to 21500

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SophieGrace
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on ‎12-04-2022 21:13

on ‎12-04-2022 21:13

When I do that I get this response:

 

O2: Sorry but the keyword you sent hasn't been recognised as one of our current options. Please check the word and try again or call 2425 free.

 

I guess I’ll have to call customer service and see what they say 

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MI5
Level 94: Supreme
In response to SophieGrace
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Registered:

on ‎12-04-2022 21:15

on ‎12-04-2022 21:15

@SophieGrace 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Lizc
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on ‎12-05-2022 17:32

on ‎12-05-2022 17:32

I bought same bundle as you still only getting 7gb data as well called customer services said had to text DOUBLE to 2424 but still no double data

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