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Double data promotion up to August 2019 for existing customers

bassplayer
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Have any existing O2 PAYG customers here succeeded in obtaining the double data promotion for the £10, £20 and £30 tariffs?

 

Although targeted at new customers, the T&C’s state that this offer is also open to existing customers provided they are on the £10, £20 or £30 tarrifs but they must type “DOUBLE” to the 2424 text number.

 

I had a nightmare when I tried this. My account was due on the 11th of this month so I changed my £15 tariff to the £20 tariff so that on the 11th I’d be eligible for the double data promotion. However for some reason it changed my tariff immediately (so I had effectively lost 2 days of remaining data).

 

Despite this, I decided that seeing as it had already switched me over to the £20 tariff, I’d send “DOUBLE” to 2424. However the O2 text system sent me several identical texts telling me that entries for that offer were “now closed”! The O2 promotion clearly states that it is open until 28th August!

 

I then queried all this with the on line help. They admitted there seems to be a system problem but he had to reset my account to ensure my tariff switches as it should on 11th June. Apparently I need to send “DOUBLE” to 2424 again on the 11th June.

 

My suspicious nature tells me that O2 are making it deliberately hard for existing customers to get this promotional deal. Now that Three are offering a £20 unlimited data plan, it does seem as though O2 are being left behind. I’m losing my patience with them after being an O2 customer for several years anyway...

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bassplayer
Level 1: Joiner
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Ok. it seems as though the ‘double data’ 8Gb doesn’t get shown on the app balance. You see the 8Gb + any rollover. So looks like that won’t start getting used until the promotional 8Gb double data allowance is used up. A bit confusing but seems I haven’t lost the roll over.
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