Double data promotion up to August 2019 for existing customers

[bassplayer]

Have any existing O2 PAYG customers here succeeded in obtaining the double data promotion for the £10, £20 and £30 tariffs?

Although targeted at new customers, the T&C’s state that this offer is also open to existing customers provided they are on the £10, £20 or £30 tarrifs but they must type “DOUBLE” to the 2424 text number.

I had a nightmare when I tried this. My account was due on the 11th of this month so I changed my £15 tariff to the £20 tariff so that on the 11th I’d be eligible for the double data promotion. However for some reason it changed my tariff immediately (so I had effectively lost 2 days of remaining data).

Despite this, I decided that seeing as it had already switched me over to the £20 tariff, I’d send “DOUBLE” to 2424. However the O2 text system sent me several identical texts telling me that entries for that offer were “now closed”! The O2 promotion clearly states that it is open until 28th August!

I then queried all this with the on line help. They admitted there seems to be a system problem but he had to reset my account to ensure my tariff switches as it should on 11th June. Apparently I need to send “DOUBLE” to 2424 again on the 11th June.

My suspicious nature tells me that O2 are making it deliberately hard for existing customers to get this promotional deal. Now that Three are offering a £20 unlimited data plan, it does seem as though O2 are being left behind. I’m losing my patience with them after being an O2 customer for several years anyway...

[bassplayer]

Well O2 have just taken payment for my next months allowance (£20). This time when you text ‘balance’ to 20202 I don’t get any text telling me I have got an extra 8Gb allowance due to the ‘double’ offer. As it happens I only used 8Gb last month so I have got the 8Gb rollover.

If I had not had any rollover I have no confidence that I would see the 8Gb due to the offer in future months. So I won’t close this down until I actually see it.

[Luke30]

You should get because I had date rolled over and I still got it.

[Luke30]

I got it OK as I signed up to it last month and then it started 24 hours after my tariff renewed last month.

[pgn]

One of our payg phones being switched from Classic to the £10 Big Bundle on 01-Aug, hoping to avail of this offer then too... 🤞

[pgn]

By way of update on the last message on this thread, it looks as if the DOUBLE to 2424 on 09-Aug-2019  has failed to be applied to the £10 Data Big Bundle taken out afresh on 01-Aug-2019.

Sept data detail from MyO2 on this PAYG phone:

Screenshot above includes Rollover from August-2019... 

And not a dicky bird showing in bolt-ons, we did look. 

And definitely no doubling of data or mins and texts. 

Data *should* be at 5175MB today, not 3175MB as shown (2GB for Sep, 1175MB carry-over from Aug, and 2GB DOUBLE for Sep). 

How do we get this rectified, @EmilieT, @Martin-O2 or @Marjo? 

[Luke30]

It ended at the end of last month.

[pgn]

The sign-up offer ended, but those who signed up before 31-Aug-2019 should be on the double data deal for 12 months, according to the ts&cs of the offer, @Luke30 :

[EmilieT]

Hey @pgn, we can get one of our gurus to look into this one for you I'll send you a Private Message now just to confirm a couple of details first!

[pgn]

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@EmilieT wrote:

Hey @pgn, we can get one of our gurus to look into this one for you I'll send you a Private Message now just to confirm a couple of details first!

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Thanks, @EmilieT - detail sent on in PM this eve, hope we can see what's gone awry with this O2 deal/offer. 

[bassplayer]

It seems I’m still getting the DOUBLE offer but my rollover wasn’t applied for this month (there was plenty remaining). What happened?

The SIM 24 month unlimited data plan from Three is looking very attractive now at £10 for the first 6 months (£20 for remaining 18 months). Is O2 going to offer a similar deal?