09-06-2019 21:13
Have any existing O2 PAYG customers here succeeded in obtaining the double data promotion for the £10, £20 and £30 tariffs?
Although targeted at new customers, the T&C’s state that this offer is also open to existing customers provided they are on the £10, £20 or £30 tarrifs but they must type “DOUBLE” to the 2424 text number.
I had a nightmare when I tried this. My account was due on the 11th of this month so I changed my £15 tariff to the £20 tariff so that on the 11th I’d be eligible for the double data promotion. However for some reason it changed my tariff immediately (so I had effectively lost 2 days of remaining data).
Despite this, I decided that seeing as it had already switched me over to the £20 tariff, I’d send “DOUBLE” to 2424. However the O2 text system sent me several identical texts telling me that entries for that offer were “now closed”! The O2 promotion clearly states that it is open until 28th August!
I then queried all this with the on line help. They admitted there seems to be a system problem but he had to reset my account to ensure my tariff switches as it should on 11th June. Apparently I need to send “DOUBLE” to 2424 again on the 11th June.
My suspicious nature tells me that O2 are making it deliberately hard for existing customers to get this promotional deal. Now that Three are offering a £20 unlimited data plan, it does seem as though O2 are being left behind. I’m losing my patience with them after being an O2 customer for several years anyway...
09-06-2019 21:28
@bassplayer If it doesn’t work I’ll tag in our community team to see if they can help you
09-06-2019 21:35 - edited 09-06-2019 21:35
09-06-2019 21:35 - edited 09-06-2019 21:35
I got a TRIPLE data deal when I renewed my contract in Jan, didn't read about the latest offer and existing O2 PAYG customers - good catch, when it works!
Hope you get to use the offer on Tuesday after all the palaver!
09-06-2019 21:35
09-06-2019 21:35
@MI5 wrote:@bassplayer If it doesn’t work I’ll tag in our community team to see if they can help you
Ok thanks. I’ll let you know after the 11th but I was wondering whether any existing customers here have succeeded in obtaining this promotional deal and why O2 don’t publicise this promotion with existing customers very openly?
10-06-2019 08:48
10-06-2019 08:56
10-06-2019 08:56
I'd suggest you call 4445 (not live chat) and get them to sort out your tariff and restore your allowances.
10-06-2019 09:07
10-06-2019 09:11
10-06-2019 09:11
10-06-2019 12:18
11-06-2019 02:59