Disappearing Credit.

[Theshed]

Thought I already posted this but when I logged in again it said I hadn't made any posts. So here we go.

I have recently joined O2 on Pay as You Go to try out the service. mI could not see how to talk to a person so hope someone on here can help.

I topped up my new SiM with £10 and received a confirmation text. I then made one call to my home 'phone and sent one text to my wife, both local. I then receive a text telling me my balance is £5.

Can anyone explain where my credit may have gone.

Thanks

[MI5 · Accepted solution]

@Theshed 

If your data is on your phone will be using it when in use.

Turn off your data when not using it.

[jonsie]

It would seem you are on a £5 big bundle where the money is taken for your calls and texts

Every call or text will then show you still have £5 credit until next month when the money will then be taken when your allowances renew @Theshed 

[Theshed]

Data was on, so I have turned it off as a start.

Thanks

[Theshed]

The Big Bundle explaination does make sense.

So does that mean I will be £5 in credit for next month or will I need to top-up to £10 ?

[MI5]

Credit will be used for next months bundle if it is the £5 bundle @Theshed 

You will then need to top up again with another £10 for subsequent months.

[Theshed]

Ok Thanks

Hopefully by then I will have decided if I am staying with O2 and will move onto a Contract.

Cheers

[MI5]

You're welcome

[jonsie]

[Rory15]

Similar situation. Had 7 pounds credit, topped up with a tenner and now only the topup is showing. What's happened to my 7 quid, guys?