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Level 1: Joiner
Posts: 1
Registered: ‎21-10-2019
Accepted Solution

Disappeared balance and no customer service

My balance oif about 13 pounds disappeared without apparent, reason.  The O2 chat lines are alsways busy and there are never agents available to talks.  Is this usual service from O2?  

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Posts: 98,456
Topics: 545
Solutions: 12,378
Registered: ‎04-04-2012

Re: Disappeared balance and no customer service

@Tony2019 

The best time to call is as early as you can from 8.00am 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Disappeared balance and no customer service

Good morning @Tony2019, and sorry to hear you're having some issues with your balance! Did you manage to get through to someone since you last posted, or do you need more help at all? Smiley Happy

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