Solved: Re: Disappeared balance and no customer service

Tony2019 · ‎08-11-2019

My balance oif about 13 pounds disappeared without apparent, reason. The O2 chat lines are alsways busy and there are never agents available to talks. Is this usual service from O2?

MI5 · ‎08-11-2019

@Tony2019

The best time to call is as early as you can from 8.00am

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎08-11-2019

@Tony2019

The best time to call is as early as you can from 8.00am

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎11-11-2019

Good morning @Tony2019, and sorry to hear you're having some issues with your balance! Did you manage to get through to someone since you last posted, or do you need more help at all?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Disappeared balance and no customer service

Money taken yet phone not topped up!

wifi calling

Cancel my rolling plan

Pay g transfer to pay m

Change providers with same number