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Disappeared balance and no customer service

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Tony2019
Level 1: Joiner
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‎08-11-2019 14:10

‎08-11-2019 14:10

My balance oif about 13 pounds disappeared without apparent, reason.  The O2 chat lines are alsways busy and there are never agents available to talks.  Is this usual service from O2?  

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MI5
Level 94: Supreme
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‎08-11-2019 14:19

‎08-11-2019 14:19

@Tony2019 

The best time to call is as early as you can from 8.00am 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151103 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

‎08-11-2019 14:19

‎08-11-2019 14:19

@Tony2019 

The best time to call is as early as you can from 8.00am 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
  • 5434 Posts
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‎11-11-2019 11:30

‎11-11-2019 11:30

Good morning @Tony2019, and sorry to hear you're having some issues with your balance! Did you manage to get through to someone since you last posted, or do you need more help at all? :slight_smile:

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
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