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Different size sim card needed

Castleby
Level 1: Joiner
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Registered:

I have tried to get a replacement sim card as I have a standard size on and need a mini.

I have tried to log into the relacement sim service, but it says I do not have an account.

How do I get a new sim card and register my account.

I haver had this phone and sim for years, but have only used it for emergemcies in the past.

Thank you.

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MI5
Level 94: Supreme
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@Castleby the quickest way is to pop into your local O2 store but otherwise you can call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119758 Posts
  • 605 Topics
  • 17574 Solutions
Registered:

@Castleby the quickest way is to pop into your local O2 store but otherwise you can call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
Level 72: Oracle
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@Castleby If you have not made a chargeable call or sent a text within the last six months, or topped up within the last 999 days, your account may have expired. Depending on how long it's been, customer service may be able to reinstate your account, or if it hasn't been used for some time, they may have reassigned the number. You'll need to speak to customer service. You can call for free from any phone on 0800 032 1402.

I DO NOT WORK FOR O2



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Marjo
Former Staff
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Hi @Castleby, let us know when you make any progress with this and if you need any further advice. slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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