Solved: Delivery

reeder · ‎23-04-2018

I ordered a pay as you go phone and it says it will arrive today between 8am and 10pm. But I have still received no further information and its saying my parcel number is no valid. Can anyone help me?

MI5 · ‎23-04-2018

We can't help @reeder as we are just customers, but you will receive a tracking email when O2 dispatch the phone and you can then track it http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Until you receive the email, it hasn't left O2 I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-04-2018

We can't help @reeder as we are just customers, but you will receive a tracking email when O2 dispatch the phone and you can then track it http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Until you receive the email, it hasn't left O2 I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2018

Hopefully you will receive it today but if you haven’t already had a dispatch email then it’s likely out of stock

Bambino · ‎23-04-2018

@reeder There's no point waiting in for a delivery that very likely won't arrive. O2's stock reporting is not live, and is notoriously inaccurate. There's every chance that your phone is out of stock, as said.

If you can, call customer service and cancel the order, then call an O2 store if you have one nearby and check whether your phone is in stock. Alternatively, if you can cancel the order, look online for your phone from another seller. There's every chance you'd find it for less than buying it from O2.

I DO NOT WORK FOR O2

EmilieT · ‎24-04-2018

Welcome to the forum @reeder Did you receive your phone in the end?

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