Delete expired credit card from auto-top up

[MaryJane6]

Trying to delete expired credit card from my auto-topup.  (Have put new one on).

But it keeps asking me to input the expiry year but does not allow me to access the field on the form because the card is expired.

Erm....

(Using Google Chrome on Windows 10 laptop).

[jonsie]

The Edge browser seems to be less problematic with O2's systems
Other than tying that
You need to call O2.

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Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

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