Debit card problem

[LesleyG]

I cannot delete my card details from my account. Reason being there is nowhere on my account page to do it. This is frustrating as I have a substantial amount of credit on my phone which I cannot make use of because O2 take my payment from the credit when it's due and within a couple of hours then take the payment from my bank. Can anyone tell me why this is happening and how can I rectify it? Thanks

[Cleoriff · Accepted solution]

@LesleyG 

You need  to contact O2 to reset your account. Also if they owe you money, ask for it to be returned to you.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

[LukasB]

Hey @LesleyG just checking if you managed to get this sorted or if you are still having trouble?

[LesleyG]

Thanks. Yes I have now sorted the problem.