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Deactivating a sim card

FreedahLucia
Level 1: Joiner
  • 3 Posts
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Registered:
Hi please my sim is lost I'm worried it went on bad hands can you please help me if it can be deactivated
It my call sim and I can't even try call it to find out if someone has it or not, I know that there is 5 pound in it when I meant have 0 in it its so strange
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MI5
Level 94: Supreme
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Registered:

@FreedahLucia 

Report it lost and O2 will send you a new one Guide: Lost or Stolen O2 Device? - How to Report it 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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