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Date of birth

Beti
Level 1: Joiner
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Hi. I want change my date of birth because is wrong.
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Cleoriff
Level 94: Supreme
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Registered:

Hi @Beti 

Call O2 and be prepared to fax a copy of your birth certificate.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106383 Posts
  • 790 Topics
  • 5484 Solutions
Registered:

Hi @Beti 

Call O2 and be prepared to fax a copy of your birth certificate.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

*The Game Is On*

Girl in a jacket

View solution in original post

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Ms2
Level 1: Joiner
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Registered:

thank - that worked perfectly, I had been o onlne chat for a day and half before i came across your solution.  No birth cert or anythingn was asked for, simply done.

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