on 19-05-2021 18:54
Solved! Go to Solution.
on 19-05-2021 19:02
Hi @Beti
Call O2 and be prepared to fax a copy of your birth certificate.
All numbers are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 19-05-2021 19:02
Hi @Beti
Call O2 and be prepared to fax a copy of your birth certificate.
All numbers are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 13-08-2021 12:01
on 13-08-2021 12:01
thank - that worked perfectly, I had been o onlne chat for a day and half before i came across your solution. No birth cert or anythingn was asked for, simply done.