Data rollover

[Lisap18]

I've just received a message from o2 saying that my tariff is going to change to unlimited text and calls and that my data is going from 5gb to 6gb. At the moment I get data rollover is this stopping with this new tariff as it doesn't state this. I didn't request a tariff change this came from o2 but I'm just wanting to be aware of what I will get now regarding this change. Thank you

[MI5]

@Lisap18 

You'll need to check with customer service as we don't have access to your account details on here Guide: How to find help & contact O2 

[Cleoriff]

@Lisap18 

Sounds unusual. I wonder if it is a way of stopping data rollover?

@Martin-O2 @EmilieT @Marjo ?

Any news on this?

[Lisap18]

My family have had same text all on o2 says its starts next time I top up on my payg from 7th g November

[EmilieT]

Hi @Lisap18, did you find out more about this since you last posted? We don't have any general information on this right now, but I can get someone to look into your account and check what's going to happen if you'd like

Thanks for the mention @Cleoriff!

[Lisap18]

Not heard anymore as of yet. Thanks so much for your reply. I'm gonna wait til 7th and see what happens if I do have problems I'm gonna speak to an o2 guru. I am getting a better deal but not sure what's happening with the data rollover

[Lisap18]

I have just message you as I didn't noticed PM before posting this

[Lisap18]

So thanks to the lovely EmilieT my queries have been answered

[MI5]

Do share

[Lisap18 · Accepted solution]

Sorry thought I had lol EmilieT gave me an o2 address to go to as part of the new bundles
https://www.o2.co.uk/contract-free-tariff-changes