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Level 1: Joiner
Posts: 4
Registered: ‎13-02-2019

Data issues

So I have paid £10 to O2 for data but I have received no data!!! What can I do?
Posts: 86,605
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Data issues

@HJB102001 need more info to help but try texting the word "active" to 2020 or contact customer service for help. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Data issues

Do you have the right apn settings for your phone?
Level 1: Joiner
Posts: 4
Registered: ‎13-02-2019

Re: Data issues

Oh right sorry haha. Full story is: my data was supposed to be finished today 13th of February but on 10th Feb i ran out of data so I topped up £10 however I didn’t receive any data. Then I waited till today to see if I get some data but still nothing!?
Level 1: Joiner
Posts: 4
Registered: ‎13-02-2019

Re: Data issues

I’m not sure what apn is?
Posts: 86,605
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Data issues


@HJB102001 wrote:
Oh right sorry haha. Full story is: my data was supposed to be finished today 13th of February but on 10th Feb i ran out of data so I topped up £10 however I didn’t receive any data. Then I waited till today to see if I get some data but still nothing!?

Check your balance to make sure you still have £10 to buy new bundle,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,873
Topics: 544
Solutions: 3,363
Registered: ‎04-01-2009

Re: Data issues

Your £10 should pay for your bundle but its quite possible you used some days or xterm and you now don't have the full £10 to buy it. TexT BALANCE to 20202

Level 1: Joiner
Posts: 4
Registered: ‎13-02-2019

Re: Data issues

Okay so guys do not pay before your monthly allowance has ended because if you do you will be charged £1 daily for data and won’t receive your next bundle. Just wait until after your renewal date or you will have a load of problems
Highlighted
Posts: 86,605
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Data issues

As I thought.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)