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Data issues

HJB102001
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So I have paid £10 to O2 for data but I have received no data!!! What can I do?
Message 1 of 9
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MI5
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@HJB102001 need more info to help but try texting the word "active" to 2020 or contact customer service for help. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
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Anonymous
Not applicable
Do you have the right apn settings for your phone?
Message 3 of 9
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HJB102001
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Oh right sorry haha. Full story is: my data was supposed to be finished today 13th of February but on 10th Feb i ran out of data so I topped up £10 however I didn’t receive any data. Then I waited till today to see if I get some data but still nothing!?
Message 4 of 9
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HJB102001
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I’m not sure what apn is?
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MI5
Level 94: Supreme
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@HJB102001 wrote:
Oh right sorry haha. Full story is: my data was supposed to be finished today 13th of February but on 10th Feb i ran out of data so I topped up £10 however I didn’t receive any data. Then I waited till today to see if I get some data but still nothing!?

Check your balance to make sure you still have £10 to buy new bundle,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 9
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jonsie
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Your £10 should pay for your bundle but its quite possible you used some days or xterm and you now don't have the full £10 to buy it. TexT BALANCE to 20202

Message 7 of 9
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HJB102001
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Okay so guys do not pay before your monthly allowance has ended because if you do you will be charged £1 daily for data and won’t receive your next bundle. Just wait until after your renewal date or you will have a load of problems
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MI5
Level 94: Supreme
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As I thought.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
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