Solved: Data bundle £15

Malik16 · ‎27-05-2018

I changed my tarrif to the £15 data bundle. When I topped up on the day my tarrif starts, o2 didn’t add my tarrif and now I have £14 left so can’t even get the £15 tariff because I don’t have £15 top up in there anymore. Trying to contact o2 is so hard. I had registered for £15 bundle and even got a confirmation text back from o2 saying as soon as I top up on my tariff date, the £15 bundle will be added but it wasn’t. What can I do?

MI5 · ‎27-05-2018

All you can do is contact customer services who should activate your bundle for you http://www.o2.co.uk/contactus
You could try live chat tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-05-2018

All you can do is contact customer services who should activate your bundle for you http://www.o2.co.uk/contactus
You could try live chat tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-05-2018

They are usually sympathetic in cases like this. I'm sure they will sort it out for you and start the bundle immediately.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎29-05-2018

Welcome to the Community @Malik16

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Malik16 · ‎29-05-2018

Thank you for the replies everyone.
I contacted o2 via live chat and they activated the £15 bundle for me xx

jonsie · ‎30-05-2018

Glad you got it sorted

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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