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Data Big Bundle - Data Carry-over
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on 16-09-2018 00:41
I'm on the £10 Data Big Bundle, and I understood that any unused data would be carried over to the new period (subject to the limit, of course).
I topped up on 06/09 as usual, and I've got the 5000 texts and the 500 mins of calls as per the new spec for the Bundle, but none of my unused data up to 06/09 has carried forward (I don't remember how much I had - probably about 400MB - certainly not enough to reach the overall limit).
Have I misunderstood? Does the 'carry-over' provision only start after the first period under the new spec? Or has something stopped my surplus data allocation from being carried forward?
Solved! Go to Solution.
Re: Data Big Bundle - Data Carry-over
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16-09-2018 02:33 - edited 16-09-2018 02:34
Hi @thejudge62
Please follow this link, which may answer your question:
Good luck and welcome to the forum
Re: Data Big Bundle - Data Carry-over
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on 16-09-2018 03:59
Re: Data Big Bundle - Data Carry-over
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on 16-09-2018 07:16
Then you will need to speak to Customer Services @thejudge62 http://www.o2.co.uk/contactus. You should ring between 8-8:30am to ensure you don't have a long wait.
They should br able to assist you.
Re: Data Big Bundle - Data Carry-over
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16-09-2018 08:32 - edited 16-09-2018 08:33
There is a bundle cap on the data you can rollover. It also depends on if you changed your bundle tariff at any time, or whether you topped up on your anniversary date.
Data rollover lets you roll over data you haven’t used in a month, onto the next month’s Big Bundle.
- Data rollover is available on all of our data Big Bundle tariffs.
- There is a bundle cap on how much data you can rollover each month. If you’re on £10 (2GB) this will be a 4GB bundle cap. £15 (5GB) will be a 10GB bundle cap. £20 (8GB) will be a 16GB bundle cap. £25 (10GB) will be a 20GB bundle cap. And £30 (20GB) will be a 40GB bundle cap.
- If you don’t renew your Big Bundle on the same day as your previous bundle expires, your data won’t rollover.
- Data can rollover month to month, as long as you renew your Big Bundle.
- If you change your Big Bundle tariff (move from £15 to £20, for example) then your data rollover will expire and be reset in line with your new tariff.
- Once you hit your limit for data rollover, you’ll stay at the maximum limit each month until all the data is used.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you have met all the above conditions, then as @Glory1 says, contact customer services this morning.
Best of luck...
Re: Data Big Bundle - Data Carry-over
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on 17-09-2018 11:50
Hi @thejudge62, the other members shared some useful info and advice above Did it help you udnerstand your carry-over better, or have you received any additional explanation from Customer service?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?

Re: Data Big Bundle - Data Carry-over
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on 17-09-2018 12:14
Re: Data Big Bundle - Data Carry-over
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on 17-09-2018 13:28
Thanks for the update, @thejudge62, I'm glad to hear you figured this one out
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?