I recently purchased an O2 PAYG sim which I haven't topped up yet. I want to move my number back to a different provider, but can't get the PAC code. Texting 65075 is not working and going through MyO2 has led to an error message that recommends me calling customer service.
After being on the phone with them for a while, customer service refused to provide the PAC on the grounds that "I need to wait a minimum of 2 months on a new account to get a PAC code". I am under the impression that it is my legal right to get one, regardless of how long I've had the account.
Is there any advice for what next steps to take?
