Solved: Re: Credit

Johni · ‎09-09-2020

Hi. Got a text to download the app and I would receive a £5 credit but nothing almost two weeks later is showing on my account. Anyone else getting the same problem?

MI5 · ‎09-09-2020

@Johni

Assuming you have also topped up the sim Guide How to Top Up (PAYG) ?

If so, you need to call O2 on 4445 who will add it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-09-2020

@Johni

Assuming you have also topped up the sim Guide How to Top Up (PAYG) ?

If so, you need to call O2 on 4445 who will add it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Johni · ‎09-09-2020

Due to to up on 20th but text said once I downloaded app it would be applied to my account in five days

MI5 · ‎09-09-2020

As long as it has previously been topped up, it should work.

You'll have to give them a call @Johni

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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