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Credit taken

Marty2
Level 1: Joiner
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on ‎04-04-2020 20:49

on ‎04-04-2020 20:49

I have disabled relative who is using pay & go.

They have topped up phone twice this week and substantial credit being taken almost immediately. This is their only means of contact, I am unable to contact O2, shops are not open, is there a number I can contact on their behalf

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jonsie
Level 94: Supreme
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on ‎04-04-2020 20:58

on ‎04-04-2020 20:58

Do you know what tariff he is on?

If it's a big bundle the credit is taken each month in exchange for allowances

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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on ‎04-04-2020 21:01

on ‎04-04-2020 21:01

@Marty2 

Check if they are signed up to premium rate scams Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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