Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Highlighted
Level 1: Joiner
Janet
Posts: 2
Registered: ‎16-10-2018
Accepted Solution

Credit not added

on ‎16-10-2018 13:27

I received an email offering £15 for calls texts and data but it has not added it to my top up. 

Report Content
Message 1 of 4 (287 Views)
Reply
0 Kudos
Highlighted
MI5
Posts: 104,280
Topics: 552
Solutions: 13,490
Registered: ‎04-04-2012

Re: Credit not added

on ‎16-10-2018 13:34

Usually this is applied as a "virtual" credit which means it's there for you to use but you don't see it on your balance.
If you want to check, you can call customer services on 4445 to confirm.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 2 of 4 (283 Views)
Reply
0 Kudos
Highlighted
Level 1: Joiner
Janet
Posts: 2
Registered: ‎16-10-2018

Re: Credit not added

on ‎16-10-2018 13:51

Thank you sorted it.

 

Report Content
Message 3 of 4 (277 Views)
Reply
Highlighted
MI5
Posts: 104,280
Topics: 552
Solutions: 13,490
Registered: ‎04-04-2012

Re: Credit not added

on ‎16-10-2018 13:59

Pleased to hear it Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 4 of 4 (273 Views)
Reply