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Janet
Level 1: Joiner
Janet
Posts: 2
Registered: ‎16-10-2018
Accepted Solution

Credit not added

on ‎16-10-2018 13:27

I received an email offering £15 for calls texts and data but it has not added it to my top up. 

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MI5
Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Credit not added

on ‎16-10-2018 13:34

Usually this is applied as a "virtual" credit which means it's there for you to use but you don't see it on your balance.
If you want to check, you can call customer services on 4445 to confirm.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Janet
Level 1: Joiner
Janet
Posts: 2
Registered: ‎16-10-2018

Re: Credit not added

on ‎16-10-2018 13:51

Thank you sorted it.

 

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MI5
Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Credit not added

on ‎16-10-2018 13:59

Pleased to hear it Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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