Credit never went on phone

[simont89]

Hi I paid 30 pounds for credit over the weekend but my balance is reading empty still 

[jonsie]

Credit is taken for your monthly allowance and will always be zero when you top up unless the top up is done before your anniversary date

In such a scenario the credit is taken on the due date

If you aren't sure about anything call 4445 or use the social media links below to contact customer service