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Harry3246 · ‎21-12-2018

I paid £10 for just a simm card from Carphone Warehouse. Although the invoice shows £10 credit my account shows nil. How do I get it to credit my account?

Thanks

Anonymous · ‎21-12-2018

@Harry3246 It maybe a big bundle sim which the £10 will have been taken in exchange for allowances on calls, texts & data. Call 4445 to check what has happened

View solution in original post

Anonymous · ‎21-12-2018

@Harry3246 It maybe a big bundle sim which the £10 will have been taken in exchange for allowances on calls, texts & data. Call 4445 to check what has happened

Harry3246 · ‎21-12-2018

Hi, There is nobody to talk to when calling that number it just says on my phone that I have no credit. I dont have a voucher number ( from Carphone ) so cannot use that. Its probably easier to just pay again. I have had enough messing about with O2 already.

Cleoriff · ‎21-12-2018

@Harry3246

They should still be there on 4445

The Christmas opening hours do not change till Monday 24th?

Veritas Numquam Perit

MI5 · ‎21-12-2018

Ask live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-12-2018

Or maybe ask CPW.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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