Cost of a particular call

[Sk]

How can iInd out the cost of a specific call i made?

[Cleoriff · Accepted solution]

Hi @Sk

You can check in My O2 to see any costs of calls http://www.o2.co.uk/myo2

If you need further help then you should contact customer services on 4445 Payg....or 202 if contract.

Welcome to the forum

[MI5]

There's no breakdown of individual calls for PAYG ..
You'd have to check your balance before and after the call to get a cost or retrospectively you can ask for a SAR but it will cost you £10.00 https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

[EmilieT]

Welcome to the forum @Sk  How are you getting on with this? Is there anything else the Community can help you with?

[Marjo]

Hey @Sk I hope you got all the information you needed in the end as it's been some time now since you posted.  

Just wanted to share some additional information around this that might help in the future if we have similar queries:

So as @Cleoriff mentioned it's possible to check breakdown of calls in My O2, however this is only for those on Pay Monthly contracts. As @MI5 mentioned, you cannot see this on PAYG in My O2 I'm afraid. However, you can call the PAYG customer service team and they should be able to confirm the amount of how much a specific call has cost. They might not be able to reiterate whole numbers of what's been dialled back to you on the call though, so you can try asking for example with the specific time of when you made the call and they can look up the cost.

Hope that helps.