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Level 1: Joiner
Posts: 1
Registered: ‎04-09-2018
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Cost of a particular call

How can iInd out the cost of a specific call i made?

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Posts: 92,867
Topics: 751
Registered: ‎14-01-2013

Re: Cost of a particular call

Hi @Sk

You can check in My O2 to see any costs of calls http://www.o2.co.uk/myo2

If you need further help then you should contact customer services on 4445 Payg....or 202 if contract.

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Posts: 108,717
Topics: 561
Solutions: 14,395
Registered: ‎04-04-2012

Re: Cost of a particular call

There's no breakdown of individual calls for PAYG ..
You'd have to check your balance before and after the call to get a cost or retrospectively you can ask for a SAR but it will cost you £10.00 https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Cost of a particular call

Welcome to the forum @Sk slight smile How are you getting on with this? Is there anything else the Community can help you with?

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Community Manager
Posts: 7,796
Registered: ‎23-07-2014

Re: Cost of a particular call

Hey @Sk I hope you got all the information you needed in the end as it's been some time now since you posted. Smiley Happy 

 

Just wanted to share some additional information around this that might help in the future if we have similar queries:

 

So as @Cleoriff mentioned it's possible to check breakdown of calls in My O2, however this is only for those on Pay Monthly contracts. As @MI5 mentioned, you cannot see this on PAYG in My O2 I'm afraid. However, you can call the PAYG customer service team and they should be able to confirm the amount of how much a specific call has cost. They might not be able to reiterate whole numbers of what's been dialled back to you on the call though, so you can try asking for example with the specific time of when you made the call and they can look up the cost.

 

Hope that helps. Smiley Happy

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