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Level 1: Joiner
Posts: 6
Registered: ‎14-01-2019
Accepted Solution

Classic PAYG top-up drain

[ Edited ]

Did my first £10 top-up. First time I looked at the credit on-line it says £9.74. I far as I can tell I used the SIM in 2 devices

 

1st device

Received 2 txts

 

2nd device

Received 2 txt

Sent 3 txt

Sent 5KB data

 

Not sure where 26p went! Is there a way to see what data/txt was registered by the network as that granularity doesn't seem available from the o2 web site for Classic PAYG - just a balance in £ 

 

 

Posts: 73,548
Topics: 688
Registered: ‎14-01-2013

Re: Classic PAYG top-up drain

@Wobbly

Not sure either as no one here can see your account.

Did you send a MMS https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

If not you need to call customer services on 4445 and see whats happened...

*The Game Is On*


Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Classic PAYG top-up drain

@Wobbly Credit for data use is “reserved” when data is used. At the end of each day the actual data charges are calculated and deducted from the reserved amount. Your credit balance is then updated to reflect actual usage. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 16
Registered: ‎18-10-2017

Re: Classic PAYG top-up drain

how do you change from monthly contract to pay as you go, there is no visible option on My02 account to do this despite other posts misinforming or either they hide it to make it difficult??
Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Classic PAYG top-up drain

@Movement You need to call customer service as it requires a change to your billing platform. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎14-01-2019

Re: Classic PAYG top-up drain

Ah ok, thanks.

Level 1: Joiner
Posts: 16
Registered: ‎18-10-2017

Re: Classic PAYG top-up drain

Why do they say you can do it via My O2 what a waste of time!

 

Thanks for your reply, but I thinnk I'll move to a more helpful and effective provider than Telefonica

Posts: 70,577
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009