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on 19-05-2018 15:12
I ordered a free Classic PAYG Sim on the 5th of May but I didn't arrive so I ordered another one on the 15th but it hasn't arrived either.
Is there an email address I can contact O2 about this? It's not worth my time calling a phone number, choosing from a menu just to wait half an hour to speak to someone about this.
This kind of thing is so much simpler at Giffgaff. You just send a private message and hear back from someone within 24 hours. If O2 has something similar I can't find it.
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19-05-2018 15:19 - edited 19-05-2018 15:22
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19-05-2018 15:19 - edited 19-05-2018 15:22
Hi @RayJ There is no email address to contact O2 on....It would actually be far quicker if you popped into an O2 store and picked up one from there.
Not as convenient, but definitely quicker in the long run
Best of luck
Edited to add you could use live chat....but then you would still have the wait for the sim https://www.o2.co.uk/contactus
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19-05-2018 15:19 - edited 19-05-2018 15:22
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19-05-2018 15:19 - edited 19-05-2018 15:22
Hi @RayJ There is no email address to contact O2 on....It would actually be far quicker if you popped into an O2 store and picked up one from there.
Not as convenient, but definitely quicker in the long run
Best of luck
Edited to add you could use live chat....but then you would still have the wait for the sim https://www.o2.co.uk/contactus
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on 19-05-2018 15:38
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on 19-05-2018 15:38
I can't get live chat to work. I think I will follow your advice and just go to the O2 shop.
Thanks for your reply.
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on 19-05-2018 15:43
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on 19-05-2018 15:43
You could try a little later for Live Chat...or try them via the complaints link in the contact us section
https://www.o2.co.uk/how-to-complain
However you definitely will get one more quickly by going instore...Best of luck @RayJ
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on 19-05-2018 15:54
Can you get it sent to a different address at all?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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19-05-2018 15:55 - edited 19-05-2018 16:00
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19-05-2018 15:55 - edited 19-05-2018 16:00
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19-05-2018 16:16 - edited 19-05-2018 16:19
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19-05-2018 16:16 - edited 19-05-2018 16:19
Definitely a trip to a shop or get it delivered to a family member whose property isn't a new build or would need the poor postman to climb steps or use his vast knowledge to actually look for the address.
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on 21-05-2018 15:55
Hi @RayJ, how are you getting on with this? Did you go to the O2 Store in the end and received your new SIM?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
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on 21-05-2018 20:57
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on 21-05-2018 20:57
I went to the O2 shop. Got my sim.
Still curious why the internet sims didn't arrive. I have ordered a couple of payg phones from O2 in the past and they arrived promptly.
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on 21-05-2018 23:08
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on 21-05-2018 23:08
@RayJ wrote:I went to the O2 shop. Got my sim.
Still curious why the internet sims didn't arrive. I have ordered a couple of payg phones from O2 in the past and they arrived promptly.
Good to hear @RayJ. Far quicker as we said...not as convenient ...but there you go...:smileywink:
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